xtelsio CTI Client + snom IP phone
Snom IP phones provide a comfortable voice communications in conjunction with SIP-enabled PBXs (local or cloud) in business and home environments.
Manufacturer of snom phones is the "snom TECHNOLOGY AG".
The xtelsio CTI Client includes an integrated connector to control and monitor snom IP phones.
Supported snom IP phones
- snom 300, 320, 360, snom 710, 720, 760, snom 821, 870, snom D1xx, D3xx, D7xx
- Not Supported: DECT-phones : snom M3, M9, Mx
So you have full CTI functionality for your snom IP phones
- Under [Options > Phone dialog (TAPI device) > Select TAPI device > VoIP] choose the "snom Line 1".
- Afterwards the Connector has to be configured under [Driver Configuration...].
- The phones should have static IP addresses. When using dynamic IP addresses your network admin should run a DNS server.
- More configuration info...
Outside Line Access Code
See: Outside Line Access Code und Configure an outside line...
Laptop - Phone configuration via "Local Profiles"
If you use a laptop and frequently switch the workplace, you can create a local profile for each workplace. The profile selection is done at the start/restart the CTI Client. For more information: Local Profiles
When you install the CTI Client on a terminal server, you need to configure for every user an exclusive local TCP port for Action URLs via: [Options > PhoneDialog (TAPI device) > Driver Configuration > Action URLs]. For example: 8081, 8082, 8083, etc.
See also notes to "Action URLs" below and Terminal Server Installation.
Make multiple installation easier via "Create Setup"
For information, see: Generate Setup...
The phone can send its connection status via "Action URL" to a web server. The Snom connector includes a mini-HTTP server to receive those events. At the start of the CTI Client the Action URLs are configured automatically in the Snom with the current IP address of your computer. Unfortunately, due to the system, only one CTI Client can receive the Action URLs of the Snom phone. That is, if another CTI Client uses the same phone (and thus programming the Action URLs to itself), you will see no more incoming calls.
By default configuration the Action URLs are received via TCP port 8080. The CTI Client will enable this port automatically in your local Windows Firewall for incoming TCP connections. If you use a different firewall, you must also unlock the TCP port 8080. And if the PC and the phone are in separate networks, a TCP routing may be necessary.
Regarding TCP routing or firewall configuration, please contact your network admin.
Configuration information can be found at:
Monitoring of other snom IP phones
Because of the Action URL technique, the CTI Client can monitor only one snom phone directly. Therefore, to monitor other extensions is recommended the use of xtelsio CTI Server.
a) Monitoring via CTI Server
The CTI Client can report the status of the locally integrated phone to the CTI Server and the Sever distributes the status then to all/other CTI Client instances.
Recommended configuration via CTI Server + Speed Dial Panel:
- In CTI Server, all clients are to configure user-related with name, first name and phone number.
Hint: The Client must not be assigned a TAPI device in the server, because the phone is locally attached to the CTI Client.
- Then, in the Server is to create a group with all needed Clients.
By group rights may be determined for example whether the caller phone numbers should be visible to all.
- The group is then to integrate in the CTI Client as a speed dial panel via [Options > Speed Dial > Link CTI Server Group Panel].
- More information to configuring...
b) Monitoring via CTI Server with central "TAPI for snom" driver
For snom phones an extra multiline TAPI driver is available. This can be used in conjunction with the CTI Server, which has the advantages that the phones instances can be monitored independently of the current CTI Client and an offline journaling.
The configuration is identical to variant a) - with two exceptions:
- In CTI Server each client is to assign their TAPI device.
- And the CTI Clients have to bind their TAPI device via CTI Server by: [Options > PhoneDialog (TAPI Device) > Select TAPI Device > CTI Server].