FAQ-1: In Outlook, the dial options are not visible. No TAPI driver can be selected.
This may occur in conjunction with Skype or "Office Communicator".
Solution: You need to create a registry key "Call Integration" with DWORD parameter "TAPIOVERRIDE=1":
Then close Outlook and Skype and restart Outlook.
For Outlook 2013 the Registy key "DefaultIMApp" may need to be set to "Disabled". See:
FAQ-2: Test contact records are created in Outlook.
Solution: You have to remove the Outlook contacts folder in CTI Client and then link it again.
FAQ-3: "Server is busy" dialog when accessing Outlook.
Solution: Probably the CTI Client is started with other rights than Outlook. For example, the CTI client is running with admin rights and Outlook with user privileges.
The dialog "Server is busy" comes from the Windows OLE environment and unfortunately it can be closed only after 30 seconds.
FAQ-4: Error 0x80029C4A or 0x8002801D when accessing Outlook.
There are probably entries from another version of Outlook in the registry.
Solution: Open the following path with the Registry Editor:
- If you see two key entries here (for example "9.5" and "9.6"), delete or rename the wrong entry. The renaming should be done with a prefix. For example in "disabled-9.5".
- If there is only one key, but with two subkeys "\0\win32" and "\0\win64", then delete or rename the wrong entry (for example, in "disabled-win32").
- Then restart Outlook and the CTI Client.