| Functions |
Standard
3.x |
Professional
3.x |
| Telephone Control |
| |
| ▸Dial, Drop |
✔ | ✔ |
| ▸ Answer, Consult, Transfer, Toggle, Conference, Hold *) |
✔ | ✔ |
| ▸ Redial , ▸ Call Forwarding and Do-Not-Disturb *) |
✔ | ✔ |
| ▸ Control of multiple phones / TAPI devices |
✔ | ✔ |
| ▸ Search for contact information directly in the PhoneDialog |
| ✔ |
| ▸ Audio controller directly in the PhoneDialog - for headset telephony via integrated SIP SoftPhone |
| ✔ |
| ▸ Support for "Kuando ™ Busylight" |
| ✔ |
| Support for TAPI-enabled phones and PBXs |
✔ | ✔ |
| ▸ Telephone system with central TAPI driver |
✔ | ✔ |
| ▸ Telephone system with locally (decentral) installed TAPI drivers |
✔ | ✔ |
| ▸ Telephone with TAPI driver, 1st-Party--CTI |
✔ | ✔ |
| Integrated connectors (telephony driver) for: |
| |
| ▸ Asterisk PBX' |
✔ | ✔ |
| ▸ IP-Phones (Snom • Yealink • Mitel/Aastra • Fanvil • Gequdio • Tiptel • Gigaset DX • Auerswald COMfortel D-xxx) |
✔ | ✔ |
| ▸Android Smartphones |
✔ | ✔ |
| ▸RDP-CTI (für Terminal Server und Remote Desktop) |
| ✔ |
| ▸ SIP-SoftPhone , ▸ Zoiper Business Softphone |
| ✔ |
| ▸ FRITZ!Box |
✔ | ✔ |
| ▸ xtelsio CTI Server |
✔ | ✔ |
| Dialing from within other applications |
| |
| ▸ by mouse click and OCR number recognition , ▸ by Hotkey , ▸ by URL |
✔ | ✔ |
| ▸ via "CTI Client TAPI-Connector" (TAPI driver) |
✔ | ✔ |
| Outlook integration (classic Outlook only) |
| |
| ▸ The "New Outlook" (2025) is not supported! |
✖ | ✖ |
| ▸ Direct dialing from Outlook via Outlook plug-in |
| ✔ |
| ▸ Direct dialing from Outlook via CTI Client TAPI-Connector |
✔ | ✔ |
| ▸ Shared contacts and contact notes in Outlook and CTI Client |
✔ | ✔ |
| ▸ Automatically open Outlook contacts on incoming call |
✔ | ✔ |
| ▸ Log calls in the Outlook Journal |
| ✔ |
| Speed dialing, TAPI monitoring and presence management |
| |
| ▸ Unlimited number of speed dial panels and speed dial buttons per panel |
✔ | ✔ |
| ▸ Monitoring of other extensions via TAPI monitor LED |
✔ | ✔ |
| ▸ Notification of state changes (for example, after end of conversation, when ready, ...) |
✔ | ✔ |
| ▸ Speed dial panel based on CTI Server groups **) |
| ✔ |
| ▸ Presence Management for CTI Server groups ***) |
| ✔ |
| TeamChat ***) |
| |
| ▸ TeamChat for a fast 1: 1 communication in connection with the CTI Server |
| ✔ |
| Manage phonebook folders and records |
| |
| ▸ Unlimited number of phonebook folders |
✔ | ✔ |
| ▸ Unlimited number of records per phonebook folder |
✔ | ✔ |
| ▸ Import records (into an existing folder) |
✔ | ✔ |
| ▸ Import records from the clipboard |
✔ | ✔ |
| ▸ individual adaptation of the input masks |
✔ | ✔ |
| ▸ Extensive search function (including name, first name, company, telephone number, full text, etc.) |
✔ | ✔ |
| Supported data sources (reading and writing) |
| |
| ▸ ODBC databases |
| ✔ |
| ▸ Google Contacts |
| ✔ |
| ▸ CardDAV server (also "contacts.icloud.com") |
| ✔ |
| ▸ Text files (*.csv, *.txt) within your own working directory |
✔ | ✔ |
| ▸ Outlook® contacts , ▸ CAO-Faktura contacts |
✔ | ✔ |
| Supported data sources (read only) |
| |
| ▸ Text files (*.csv, *.txt, *.xml) outside of your own working directory |
✔ | ✔ |
| ▸ LDAP data sources |
| ✔ |
| ▸ Load Text Files from Web Server (HTTP) |
| ✔ |
| ▸ Lotus Notes Contacts , ▸ ACT! Contacts |
| ✔ |
| Journal |
| |
| ▸ Logging of all calls with time, name, phone number and call duration |
✔ | ✔ |
| ▸ Offline journal in conjunction with the CTI Server **) |
✔ | ✔ |
| ▸ Search filter bar for name/company, phone number, status, time and more |
| ✔ |
| History |
| |
| ▸ Contact-related display of address data, telephone numbers, e-mail addresses, notes and journal entries | ✔ | ✔ |
| ▸ Display custom fields |
✔ | ✔ |
| Call Notes |
| |
| ▸ Document hyperlinks in notes |
✔ | ✔ |
| ▸ linked notes (for example, Outlook memo field) |
✔ | ✔ |
| Global Search |
| |
| ▸ Simultaneous search in multiple sources (e.g., phone books, speed dial, appointments) |
| ✔ |
| ▸ Create filters to search in specific fields and sources |
| ✔ |
| ▸ Wildcard search, upper and lower case and multiple search terms |
| ✔ |
| Dates and tasks |
| |
| ▸ Create appointments, tasks, call and birthday reminders |
✔ | ✔ |
| ▸ Automatic notification of due dates |
✔ | ✔ |
| Interworking with other applications |
| |
| ▸ Phone number transfer and control of other applications via URL, via command line parameters or keyboard control sequence |
✔ | ✔ |
| ▸ Form letters based on Word document templates |
✔ | ✔ |
| Support for group work |
| |
| ▸ common contact data , ▸ Shared Notes |
✔ | ✔ |
| ▸ Support for network installation ▸ and Terminal Server installation |
✔ | ✔ |
| Flexible window management |
| |
| ▸ Create additional application windows or Desktop Sidebars |
✔ | ✔ |
| ▸ Free positioning of tab windows , ▸ Docking and undocking pop-up windows |
✔ | ✔ |
| Supported operating systems (32-bit and 64-bit) |
| |
| ▸ Windows 7/8/10/11, Vista |
✔ | ✔ |
| ▸ Windows Server 20xx |
✔ | ✔ |
| Hints |
| |
| *) Depending on the TAPI driver or telephone, functions such as hold, consultation, conference or call forwarding are NOT available. |
| |
| **) Requires additionally the CTI Client Access Licenses for the CTI Server |
| |
| ***) Requires additionally the CTI Client Access Licenses and a Presence Management License for the CTI Server |
| |