Installing a TAPI driver
- The installation of a TAPI driver is to be made by the manufacturer's instructions. Normally a installation routine should be provided.
- On 64-bit systems, a 64-bit TAPI driver must be installed.
- The installation of a TAPI driver requires administrator privileges.
- A TAPI driver can be installed only once on a Windows system. A per-user installation is not possible.
- Some TAPI driver may only be installed on one computer (for example, the Auerswald LAN-TAPI). In this case, the xtelsio CTI Servers distribute the TAPI lines of the driver to multiple CTI Clients on the network.
- If no TAPI lines are available after installation of a TAPI driver, then try to restart the computer.
- Under [Control Panel > Phone and Modem Options > Advanced] all installed drivers are listed.
- A TAPI driver can provide one or more TAPI lines (TAPI devices) in the system.
How-to test a TAPI driver
- For testing you can use the phone.exe TAPI tool.
- Extract the ZIP archive.
- Run phone.exe.
- In the choice field "Device" all available TAPI lines are visible.
- If none of the expected TAPI lines are available, please follow the instructions under "The TAPI driver no longer works - what you can do".
- Select your TAPI line.
- Click o [Start Session] to open the line.
- If successfull, the button should switch to [End Session] and the [Configure] button is enabled.
- If the line could not be opened, an error message is given in the lower status line, e.g. "(0x80000048) Operation Failed". This can have different causes:
- The TAPI driver or the telephony hardware is not configured properly.
- The communication with the telephony hardware is disturbed (serial interface, USB, LAN - according to driver).
- Test lineMakeCall:
- Enter a phone number in the field "phone #" . The button [Make Call] should be enabled now. When the button keeps disabled, there is still a problem with the TAPI line. This can occur with an Auerswald LAN-TAPI, for example, if the extension is not entered in the PBX under [Functions > LAN-TAPI].
- Click [Make Call]. If first your phone rings, please offhook the receiver. Now your telephone should call the destination number.
- Within the frame "Calls" information about the current connection should be signalised.
- If nothing happens, a error should be given in the status line.
- You can finish the call with the button [Hang Up].
- Test incoming calls:
- Call your telephone with you mobile.
- Within the frame "Calls" information about the incoming call should be signalised.
- If your TAPI drivers supports lineAswer, the button [Answer] should be enabled.
- Test line configuration:
- Click the button [Configure].
Now the TAPI driver's line configuration dialog should be displayed.
If no dialog appears, the following reasons are possible:
- The driver has no line configuration.
- The TAPI driver is 64 bit and the application is 32 bit.
- The TAPI driver has a problem.
- Alternatively, you get into the driver configuration via [Control Panel > Phone and Modem Options > Advanced > Configure...].
The TAPI driver does not work - what can you do?
- Please check if the TAPI driver is visible under [System Control > Phone and Modem Options > Advanced].
=> If the driver is not to visible, please install it again.
- Check the connection between TAPI driver and phone hardware; (serial interface, USB cable, LAN - according to driver).
- Check the driver configuration via [System Control > Phone and Modem Options > Advanced > Configure...].
- Re-boot your computer.
- Restart, perhaps, your PBX. Ask in the case of doubt your administrator.
- Restart your phone (may remove the cable and connect it again).
- Check the line configuration with phone.exe - see point QT006 9.
TAPI configuration is changed after restarting Windows
- In Windows 10 in connection with an Auerswald LAN TAPI the case occurred that after a Windows restart the TAPI configuration was changed. An incorrect TAPI line was bound to the PhoneDialog in the CTI Client.
- The following could help:
- Under [Control Panel > Hardware and Sound > Power Options > System Settings > Shutdown Settings]: Here you could test "deactivate the quick start".